Shipping & Return

Read here the information about our shipping and return policies

SHIPPING POLICY & COSTS

We ship globally. We offer free shipping on all orders over 60€ to all EU countries, UK and Norway. In Finland, we offer free shipping on all orders over 30€.

Country Shipping method Cost

Finland

Posti

6,95€ (70 NOK)

Norway

Bring

6,95€ (70 NOK)

Sweden

Post

19,90€ (200 NOK)

EU countries (Germany, Austria, Belgium, Bulgaria, Croatia,
Republic of Cyprus, Czech Republic, Denmark, France, Greece, Hungary,
Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,
Slovakia, Slovenia and Spain)

Posti

22,90€ (230 NOK)

Baltian countries (Estonia, Latvia, and Lithuania)

Posti

11,90€ (120 NOK)

UK (notice you may be obligated to pay customs fees)

Posti

22,90€ (230 NOK)

US and Canada (notice you may be obligated to pay customs fees)

Posti or
other

69,90€ (700 NOK)

To all other countries – contact us for more information
(notice you may be obligated to pay customs fees)

Posti or
other

69,90€ (700 NOK)

 

DELIVERY TIMES

In Finland and Norway, the delivery time is from 2-4 working days.
To Sweden delivery time is from 3-7 days.
In EU and in the UK delivery time is from 3-14 days.

To all other countries’ delivery may vary depending on distance and taxation. Notice that all delivery times mentioned are in a normal situation – seasonal, environmental or political changes may affect normal delivery.

We ship all our packages from our main warehouse from Finland, Seinäjoki. All Norwegian packages are shipped from our Norwegian warehouse.

 

RETURN AND MONEY-BACK QUARANTEE

You have the right to return your purchases within 14 days for a full refund. The right to return is only for products that are unopened, in their original packaging and in saleable condition. We will pay all of the postal costs for returns. The same goes if you notice that products you received are defective for any reason.

If you would like to make a return or have any questions about returns, please contact us at: support@aarjahealth.com

Or give us a call: +358 20 730 1160

At Aarja, we believe in transparency and quality. We promise that all our products are made with the highest quality standards and they contain only exactly what we state on the label. If you are not satisfied with the quality of our products/services, please contact us so we know how we can improve and serve you better.


MISSING OR WRONG ITEMS

After you have received the products, you must, as soon as you have the opportunity, check whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether there are defects or defects in the products. If the products have faults or defects when you get the products in your possession, you can, depending on the circumstances, demand correction of the defect, re-delivery, price reduction, compensation or that the purchase is canceled.

Notification of defects in the products can be sent to us orally or in writing by notifying customer service within 14 days after you discovered the defect or defect. For evidentiary reasons, we recommend sending us a complaint in writing to customer service. We will confirm receipt of all complaints in writing.

Contact information regarding complaints:
Phone: +358 20 730 1160
Email: aarja@aarjahealth.com


CONFLICT RESOLUTION

The parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council for help in a possible dispute with the seller, or the EU Commission's complaint portal can also be used if you want to submit a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.

 

UNCLAIMED SHIPMENT

We deliver all orders by Finnish Posti or local postal services. Packages are kept at the end postal service location for 7 days (notice this may vary between countries and can be up to 14 days). You get an arrival notification. If you haven't got your package notification or claimed your package please contact us. Unclaimed shipment is not returned unless you contact our customer service to declare it. All unclaimed packages will be automatically charged € 10 for postage and handling in connection with the refund (FINLAND, NORWAY, AND EU). If your order is shipped to the UK or other countries that are not in the EU we will automatically charge the shipping cost when we make a refund. Always contact us if there are any problems with your shipment or order, please.


COMPANY DETAILS

Main office, Norway
Aarja Health AS
Altaveien 92, 9513 Alta, Norway
Email address: aarja@aarjahealth.com
Phone number: +358 20 730 1160

Aarja’s factory, Finland
Minorito Oy
Teollisuustie 16, 60100 Seinäjoki
Email address: minorito@minorito.fi
Phone number: +358 20 730 1160